Cancellation and refund policy
Plans change. Here's how cancellations, refunds and rescheduling work at OTG. Questions? Call or text 775-487-5144.
Cancel more than 24 hours ahead
Cancel 24+ hours before your scheduled pickup time and we'll refund you to your original payment method.
Cancellations within 24 hours of pickup and no-shows are non-refundable. No exceptions.
Change your pickup date or time
One reschedule allowed if requested 24+ hours before pickup, subject to availability. No rescheduling within 24 hours.
Don't show up for your reservation. Full charge applies.
If you don't pick up your trailer during your reserved window, the full rental fee charges to your account.
Move your pickup to another date once, free
Subject to availability. Let us know 24+ hours before your original pickup time to lock in a new date.
Same trailer class available
No rescheduling fees charged
One reschedule per booking
Your money back in three to five days
Refunds process to your original payment method within 3 to 5 business days. Your bank may take additional time depending on their processing schedule.
Processed to original payment method
Three to five business days standard
Bank delays may apply after processing
Late returns and extensions
Every rental gets a 1-hour grace period after your return time. Past that, you're charged an extra full day at that trailer's daily rate. We don't do hourly overtime on daily rentals, so book the days you actually need.
Extra day: $60 for the 5x10, $80 for the 7x14, $120 for the car haulers, $160 for the deckover
4-hour rentals more than 1 hour late are billed at the daily rate instead
Need more time? Extend from your rental link or text 775-487-5144 before your return time. Extensions depend on availability, and a late fee doesn't let you keep the trailer if someone else has it booked.
Get in touch
Contact us with any cancellation or scheduling questions. We're here to help.